Empathy is at the center of relationships, connection, building trust and team engagement. It’s not necessarily pleasing everyone, it is considering everyone’s feelings and caring about how they think and feel.
It is a key leadership trait, helping us to build trust and make more effective people decisions. It's is building on a leaders EQ muscle.
Here are my tips on building empathy
1. Recognise your starting point - unconscious bias - always already listening.
2. Notice - facial expressions, body language. Eye contact lets the other person know "I see you".
3. Listen - to connect by double clicking.
4. Consider - care about what others think and feel
5. Respond appropriately.
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