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endured living and working in the most locked down city in the world, that I noticed a shift in the team's meeting targets and moving towards designing new strategies and goals; a collaborative road map where the team potential rather than simply exercising control, and doubling down lent itself to building trust and team

meta cognition to improve both capacity and capability, how to lift capability of other leaders and teams

energy into searching an already scarce and competitive market for leadership talent when you have teams A win for your people, a win for your leadership team, a win for your business and a win for your customers

operate in a competitive landscape where providing exceptional customer experiences is vital to long-term Alignment: When people are aligned with an organisation's core values, they connect with their leaders, teams the organisation, and naturally embody those values in how they show up for your customers, and their teammates

And this approach is consistent across their entire team. It’s strategic.

Empathy is at the center of relationships, connection, building trust and team engagement.

I combine this and some of my reading from Daniel Goleman's Primal Leadership, HBR's "The Resonate Team