endured living and working in the most locked down city in the world, that I noticed a shift in the team's meeting targets and moving towards designing new strategies and goals; a collaborative road map where the team potential rather than simply exercising control, and doubling down lent itself to building trust and team

operate in a competitive landscape where providing exceptional customer experiences is vital to long-term Alignment: When people are aligned with an organisation's core values, they connect with their leaders, teams the organisation, and naturally embody those values in how they show up for your customers, and their teammates

energy into searching an already scarce and competitive market for leadership talent when you have teams A win for your people, a win for your leadership team, a win for your business and a win for your customers

And this approach is consistent across their entire team. It’s strategic.

Empathy is at the center of relationships, connection, building trust and team engagement.

I combine this and some of my reading from Daniel Goleman's Primal Leadership, HBR's "The Resonate Team

culture, areas of high turnover and mediocre performance. Imagine your leadership team practicing high levels of EQ daily. What would that do to culture? And we all know high engagement correlates with performance uplift. I've been honoured to witness first-hand the impact lifting EQ can have on leader and team performance performing teams sources: 6seconds.org State of the Heart report 2011 - 2014; 6seconds.org research