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And this approach is consistent across their entire team. It’s strategic.

Empathy is at the center of relationships, connection, building trust and team engagement.

I combine this and some of my reading from Daniel Goleman's Primal Leadership, HBR's "The Resonate Team

culture, areas of high turnover and mediocre performance. Imagine your leadership team practicing high levels of EQ daily. What would that do to culture? And we all know high engagement correlates with performance uplift. I've been honoured to witness first-hand the impact lifting EQ can have on leader and team performance performing teams sources: 6seconds.org State of the Heart report 2011 - 2014; 6seconds.org research