Here’s a few reasons why we think a thriving culture is good for business.
Firstly, we spend so much time at work, that it makes sense to make it a place where people want to come by creating a great culture, and the contagion of a positive (or negative) culture often spills over into our personal lives. Who doesn't want a business that contributes this kind of goodness in the world?
Traditionally, business owners and leaders have focused on strategy and performance outcomes but executing any of this requires people. A thriving culture brings a balanced approach to the WHAT, HOW, WHY and WHO of your business. I like to call it humanising the workplace by considering how people feel and go about doing their work. After all, people are at the heart of your business.
Conflict and tension will always exist, look around, it's more evident today than ever before. A thriving workplace, where people are connected and genuinely care, means teams will approach tension as something that can be worked through and overcome, as opposed to a workplace where it’s avoided like the plague, and therefore builds and builds, having a major impact on not just those that hold the tension, but also others around them and ultimately your customers!
What is it they say, Happy Teams, Happy Customers
When staff feel that they are equipped and supported to perform at their best, the chances are these attitudes and mindset spill over into the customer experience. Then there's the roll-on effect of this on your brand and ultimately the performance of your buisness.
A thriving workplace also means people feel better able to collaborate, to problem solve, improve customer outcomes or innovate so that your business evolves with your external environment, which today is evolving at paces never seen before. Now that has got to be good for productivity, customers and business performance?
It also gives everyone something to be proud about, and proud people love to talk (boast), so imagine the reputation that builds from all that boasting?
More importantly for me, it humanises the leadership team and business owners, it shows you care about outcomes and people equally, and when leaders do that, they are seen as more approachable, which again, its those roll-on effects, they are more respected and more likely to be heard by their teams.
Running and leading a business in a dynamic fast moving and complex environment is hard enough, having a thriving workplace where people are happy, helps relieve some of the stress and tension that comes with being a business owner and leading complex teams.
Speak to us today if you want to know more about how your business can shift from being good to great, and before you know it, this list above will feel like your workplace.
For more about PQfactor visit https://www.peopleq.com.au/pqfactor