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Empowerment is easy when things are going well. It's when pressure mounts - priorities compete, resources struggle, customer escalations land, budgets are threatened - that our empowerment intentions are tested. And under pressure, our instincts quietly work against us. And dis-empowerment creeps in. The science is clear. When stress hits, our brain narrows. The thinking part that considers carefully options and trusts others quietens, the faster part which craves certaint

I finished the New York Marathon on a torn calf muscle, slowly and in agony, because I didn't want my kids to watch their mother give up. That's not where my business journey starts. But it's where I understood what it was for. Recently I was invited to share my business journey, the highs, the lows, and what I've learnt along the way. So let me go back to the beginning. The person I was becoming started early My childhood, teens and twenties were rough. My father and two co

The context. When you operate in an extremely competitive sector - becoming more transactional by the minute - flexibility and adaptability were never optional. They were survival, and the only path to growth. You might assume that working for a large global brand would offer insulation from fierce competition and rapidly changing economic conditions, but that wasn’t always the case particularly if HQ views slow-growing geographies as a drain on resources, preferring to inves