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Empowerment is easy when things are going well. It's when pressure mounts - priorities compete, resources struggle, customer escalations land, budgets are threatened - that our empowerment intentions are tested. And under pressure, our instincts quietly work against us. And dis-empowerment creeps in. The science is clear. When stress hits, our brain narrows. The thinking part that considers carefully options and trusts others quietens, the faster part which craves certaint